北部湾保险：情系客户，快速理赔
北部湾四川分公司
赔案回放：
2024年8月28日下午，由北部湾财产保险股份有限公司承保的川AXXXXXX车辆在成都市人民南路发生碰撞造成5伤的特大交通事故。
由于标的车辆车主的原因，2024年9月14日方才向北部湾财产保险股份有限公司报案，公司人伤理赔员接到报案后，第一时间迅速开展理赔工作，并到法院参与第三者家属沟通调解，认真细致地做好客户服务工作。本案中公司根据案情的特殊性，秉承特案特办的原则，开通快速理赔通道，与银行沟通，以VIP客户优先处理转账业务，在三个工作日之内迅速将人伤、人亡理赔款支付到账，本次赔款共252642.2元。
在理赔结案后，公司人伤理赔员还带上慰问品到医院探望受伤人员及家属。客服人员高效、专业的理赔服务感动了客户，9月26日、伤者家属及被保险人分别向北部湾财产保险股份有限公司赠送了感谢信和锦旗，真诚感谢北部湾财产保险股份有限公司提供的优质服务。
专家点评：
北部湾财产保险股份有限公司坚持服务先行战略，始终把服务放在第一位，以客户满意为标准，确保为客户提供高效优质的理赔服务。此次事件展现了公司员工全心全意为客户着想、爱岗敬业的高度责任感。公司员工将继续秉承“以诚立保、以信化险”的经营理念，遵循“以保安民、有险无忧”的服务宗旨，积极履行社会责任，为广大客户提供更好更快的理赔服务。
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